Customer Services

You can order either online or if you would prefer to speak to a real human being please call our sales lines 01202 854184 or 01202 891890 in office hours to place your order.

If you have any enquires please email

Terms and Conditions:

We do not store credit card details nor do we share customer details with any 3rd parties.
Buttons Bear and Friends Ltd. reserves the right to make changes to these terms at any time, without prior notice.

The Website:
We may change the Buttons Bear and Friends website and correct, or update, information (including product information) at any time, without prior notice. Except with regard to the descriptions of products and services available for order, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

You access our website entirely at your own risk. We do not represent or warrant that the material contained herein, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free of any defects, viruses or bugs or compatible with any other software or material. You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

Online Shopping:
Buttons Bear and Friends has taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise.

Before you place an order please read the following information on Accepting Your Order, Delivery Charges and Returns Policy and Instructions. These pages form an important part of our terms and conditions. They also contain important information about your order.

By submitting an order to us through our website you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. You must register your details with us before any orders or payments can be taken.

All soft toy measurements are made when in sitting position, from bottom to top of head.

Pricing Policy:
All prices shown on the website are in pounds sterling, and are inclusive of VAT at the prevailing rate at the time of invoicing. We reserve the right to change prices on the website as needed and do our best to ensure that prices are correctly shown. However, very occasionally, an error may occur. In this unlikely eventuality, we will endeavour to credit any overcharges.

Product Availability:
All of the products featured on our website have been carefully selected for online shopping. If an item is out of stock for any period of time we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, they will not appear on your invoice and would ask that you re-order that item(s) with your next order.

Delivery Charges:
We currently only deliver to UK destinations.
If you wish to place an overseas order, please contact us at
Please select delivery requirement / charge at check out.

We accept Visa, Eurocard MasterCard, American Express, Delta, Maestro (Switch) and Solo. We take payment from your card through PayPal at the time we process your order ready for despatch.

Accepting your order:
The acceptance of your order will be deemed to occur on allocation of the goods to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have cancelled the order - in accordance with our instructions.

We will send you an e-mail acknowledging your order, once it has passed through our security checks.

We may not accept your order for one of the following reasons:
1. We may have been unable to obtain authorisation for your payment.
2. The product you ordered may be out of stock (see Product Availability above).
3. We may have identified a pricing or product description error.
4. There may have been a failure to meet the eligibility to order criteria as set out in our Terms and Conditions.

Cancelling your order:
If you would like to cancel your order please contact our Customer Services Department by to us stating your intention to cancel your order.

As Buttons Bear and Friends Ltd always makes a great effort to process orders immediately it may not always be possible to stop an order being dispatched in time.

Returns Policy
If your order is received back to us, in its entirety, within 14 days of delivery the cost of your order will be reimbursed minus delivery costs.
If you receive your order and decide that you no longer want the products we will accept returns of the products, sent back to us, in its entirety within 14 days, the cost of your order minus delivery costs will be reimbursed.